Please read the following carefully BEFORE booking. Payment of the deposit is deemed as accepting these terms and conditions.
Merinannies act as an introductory agent only and our role is simply to allocate a nanny to you: the nanny is not employed either directly or indirectly by Merinannies. Although Merinannies will check the references provided by the nanny and make every effort to match your requirements regarding experience of individual nannies, we cannot guarantee that every client will “click” with every nanny. However, we always have excellent feedback and people use us year after year. Under normal circumstances the same nanny/nannies will be allocated for the entire booking. However, in some cases eg. illness, it may be necessary for a replacement nanny to complete the booking, even if the original nanny has already started. This will not be accepted as a reason to cancel the booking and no monies will be refunded in this case.
Once your nanny’s details have been passed to you, we strongly advise you to contact her and check that she is suitable and that she meets your specific requirements. We suggest that you arrange a meeting the evening before your booking. We will endeavour to provide you with a profile of the nanny, which has been provided to us by him/her. This will be by email or verbally eg. in last minute bookings. If you have any further queries regarding the profile, please contact the agency or the nanny directly. Your nanny will have details of your booking. Any problems regarding suitability must be communicated to us before you start to use the nanny or/ and commit to the booking by paying a deposit.
Deposits / introductory fee
A deposit of approximately 30% of the total value of your booking will be required upfront to secure your reservation. We will usually keep a nanny on hold for six days from the day of request for advanced bookings, and for 24 hours for late and last minute bookings unless agreed differently.
The deposit is non refundable and we do not accept card payments. We accept bank transfers, PayPal and cash.
Full payment is required 8 weeks prior to the booking date or paid in cash in euros depending on the nanny. If paid in cash the payment is made on the FIRST DAY of the booking and in full without reductions or cancellations of agreed hours. Additional hours are charged at the agreed rate.
For extra hours cash required and paid in resort before the end of your holiday.
Full time bookings are usually 6 days of 8 consecutive hours per day between 8.30am to 7pm, after 7pm is regarded as babysitting hours. If your child attends ski school and there is a break in between ( so the nanny becomes free) , these hours are also paid and cannot be exchanged for evening or later hours. A time sheet will be provided to advise you the hours you have used each day when you are paying cash.
In cases where the booking is paid before the allocations of the nannies, Merinannies makes every effort to pay the allocated nanny immediately once found and joined the agency. Please note the agreement is between you and the nanny with us merely acting as an introduction agency.
No booking will be confirmed and secured with us until we receive the required deposit (unless arranged otherwise).
Confirmations of bookings and invoices/receipts are sent by email . If paying in cash your nanny will issue a receipt for the amount she is paid.
For last minute bookings confirmation will be sent by telephone call or a text and a receipt will follow later.
Any work after 7pm is regarded as Evening Babysitting and needs to be booked in advance. Evening babysitting is paid in cash to the nanny directly.
Merinannies is registered under the Data Protection Act 1998,number Z2183353.
When you contact us you will be asked to provide us with information including personal data like addresses, names, telephone numbers and details of children. For the purposes of the Data Protection Act 1998, you consent to the processing of all your personal data in manual, electronic or any other form, relevant to the service by us and by any third party/ies nominated by us and bound by a duty of confidentiality. Processing includes obtaining, recording, using and holding data and the transfer of data to any other parties and countries.
You understand that you will use your best effort to protect the privacy of anyone whose information we pass to you. The information passed to you is for your personal use and must not be directly or indirectly used for any commercial purpose or further distribution.
Cancellation by the nanny (the agency fee is not refundable)
If through circumstances beyond the nanny’s control your booking is cancelled, Merinannies hold no liability whatsoever and compensation will not be payable by Merinannies to any parties. Once the booking is made and the nanny allocated, Merinannies passes on the arrangement to you and the payment of deposit to the nanny , and thereafter the agreement is between you and the nanny, and our involvement ends. For any problems or complaints these should then be directed to your nanny.
If the allocated nanny is not able to carry out the service due to an unforseen matter, and she or we cannot offer you a replacement, refunds of monies paid to her would be returned by negotiation with your nanny. If the nanny cannot fullfil the entire booking, eg. due to illness or any unforeseen circumstances beyond her control, then the nanny (or the agency) will try to offer you a replacement for the period they are sick or unable to work, but we cannot guarantee this. In this case she will return all the remaining money of the day/s that she cannot cover.
An administration charge of £30 will apply to cancellations made by us if we fail to replace the service.
Changes to your booking by us:
Due to some unforseen circumstances or practicalities, ocassionally we might have to change your nanny and replace her/him with another one.
We will try to keep you informed and send you her/his details in advance where this is possible.
However, for last minute bookings and changes you understand that we will not be able to do so and we will only be able to provide you with the replacement nanny’s number. Merinannies hold no liability whatsoever in these circumstances and there will be no refund or other claims against us.
Changes to your booking by you:
If you have made a reservation and you change your dates or times at a later stage without communication & agreement with us or/and the nanny, then you will be liable to the payments of the hours reserved unless your nanny accepts otherwise. If you add nannies after the original booking has been made and/or make another booking during the season you will be required to pay another deposit and introductory fee, as stated above in “Deposits/ introductory fee”
Merinannies encourage positive behaviour and understand the importance of the children’s safety at all times. If a nanny encounters inappropriate or dangerous behaviour this will be communicated with you immediately and your booking might have to be cancelled.
Heath and safety
It is strongly recommended you speak to your tour operator or chalet owners about Health and Safety regulations before travelling. Every one has different rules for example about the use of kitchen, ovens, and equipment.
It is also important to take a private medical and travel insurance. If your child is involved in an accident, or causes an accident or injury, or property damage, or money loss to a third party, through negligence, Merinannies take no responsibility and will not be liable to pay any damages or such costs.
If your child has a contagious disease during your holiday, then the nanny reserves the right to cancel part or all of your booking. In this case no refund will be given.
Cancellation by You
If the booking is cancelled by you, the agency fee is not refundable and the nanny will make a cancellation charge. eg.
Days before childcare start date Cancellation charge (%of total price)
More than 56 25%
43 – 56 days 40%
29 – 42 days 50%
15 – 28 days 75%
0 – 14 days 100%
For cancellation refunds within the times outlined above we endevour to make payments to you in the same way you paid with exception to cash payments and if bank charges occur in result of this we will charge you for these .
These are agreed at the time of the booking and usually paid to the agency and nanny separately unless your nanny is not allocated at the time of the reservation eg early bookings. Your deposit payment for the nanny is then paid to her in full when the allocations are made.
In the event that you engage a nanny introduced by us for any holiday then you agree to pay our charges as agreed at the time of the booking. You agree to notify us immediately and you must not contact any nanny introduced by us to engage them directly. If you do so you will be liable for our charges. Our introductions are strictly confidential and you must not pass on details to any other person. If you do pass on details of a nanny introduced by us to another family or person you agree to pay our fees in the event of any third party engaging the nanny.